1. About this policy

 

This privacy policy explains how Teren AS (org. no. 935 197 589) collects and processes personal data in connection with our websites, contact forms, lead forms (for example on LinkedIn), and ongoing customer communication.

 

We comply with the Norwegian Personal Data Act and the EU General Data Protection Regulation (GDPR).

 

Contact details:

 

Teren AS

E-mail: info@teren.no

Address: Enebakkveien 79, 0196 Oslo

 

2. What data we collect

 

We mainly process the following categories of personal data:

 

• Contact details

  – name, e-mail address, phone number

• Information about your company

  – company name, role/position, and any information you provide about your building/garage/access system

• Communication

  – content of enquiries you send via forms, e-mail or phone

• Website usage data

  – anonymised or pseudonymised information about use of the website (e.g. which pages are visited, via cookies/Google Analytics).

 

We do not intentionally collect special categories of personal data (sensitive data) through our websites.

 

 

3. Purposes and legal basis

 

We use personal data for the following purposes:

 

1. Responding to enquiries and providing offers

   When you fill in a contact form or lead form (for example about mobile access with U-PROX), we use the information to contact you, understand your needs and provide non-binding proposals/offers.

    

   • Legal basis: GDPR art. 6 (1) (b) (necessary in order to take steps at your request prior to entering into a contract) and (f) (legitimate interest in following up enquiries).

2. Entering into and managing customer relationships

   If you become a customer, we use contact details to manage deliveries, service, invoicing and customer follow-up.

    

   • Legal basis: GDPR art. 6 (1) (b) (performance of a contract) and (c) (legal obligation under accounting legislation).

3. Marketing and information about our services

   We may send you relevant information about solutions within access control and video surveillance, provided that we have an existing customer relationship or that you have given your consent.

   You can unsubscribe from such marketing at any time.

    

   • Legal basis: GDPR art. 6 (1) (f) (legitimate interest) and, where applicable, (a) (consent).

4. Improving our websites and services

   We use aggregated website statistics (for example via Google Analytics) to understand traffic and improve content and user experience.

    

   • Legal basis: GDPR art. 6 (1) (f) (legitimate interest).

 

 

4. Cookies

 

Our website may use cookies to:

 

• remember settings and improve user experience

• produce anonymised statistics on website use

• measure the effect of campaigns (for example from LinkedIn or Google Ads).

 

You can block or delete cookies in your browser. This may cause some parts of the website to function less optimally.

 

5. Who we share data with

 

We do not sell personal data to third parties. We only share personal data with other companies when necessary to deliver and operate our services. Typical recipients include:

 

• IT and cloud providers that operate e-mail, document storage and the website

• Analytics and marketing tools (for example Google Analytics, LinkedIn) for anonymised statistics

• Partners/sub-contractors in specific projects, such as installers, when this is necessary to provide an offer or perform the assignment.

 

When we use suppliers that process personal data on our behalf, we enter into data processing agreements in accordance with the GDPR.

 

As a main rule, we do not transfer personal data outside the EU/EEA. If this happens (for example when using certain cloud services), we ensure that a valid transfer basis and appropriate safeguards are in place.

 

 

6. How long we keep your data

 

We keep personal data for as long as necessary for the purpose for which it was collected, or as long as we are legally required to keep it.

 

Typically:

 

• Enquiries via forms/e-mail: normally up to 3 years, to follow up the dialogue and possible projects.

• Data related to customer relationships and invoicing: kept in accordance with accounting legislation (minimum 5 years).

• Marketing data: until you unsubscribe or ask us to delete your data, and at the latest when there is no longer a legitimate need.

 

You may at any time ask us to delete or restrict the processing of your personal data, see section 7.

 

 

7. Your rights

 

As a data subject you have, among others, the following rights:

 

• Right of access – to know what data we hold about you.

• Right to rectification – to have incorrect or incomplete data corrected.

• Right to erasure (“right to be forgotten”) – in certain cases you can ask us to delete data about you.

• Right to restriction of processing – in specific situations.

• Right to object – for example to direct marketing.

• Right to data portability – in some cases, to receive your data in a structured, commonly used format.

 

To exercise your rights, please contact us at info@teren.no. We will respond as quickly as possible, normally within 30 days.

 

If you believe that our processing of personal data is in breach of the GDPR, you also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) (datatilsynet.no).

 

 

8. Security

 

We work to protect personal data against unauthorised access, alteration, deletion and disclosure through:

 

• access control and password protection

• use of recognised cloud services

• limiting access to personal data internally (only those who need it to perform their work).

 

 

9. Changes to this policy

 

We may update this privacy policy when necessary (for example if we start using new services or change how we process personal data). The latest version will always be available on teren.no/privacy (or the relevant URL). In case of significant changes, we will provide clearer notice (for example by e-mail or on our website).