Privacy

What data do we process?

When you contact us, we may receive your name, phone number, email, company, address and information about your request. For service requests we may also record information about the installation or the door concerned.

We use the data to reply to enquiries, give quotes, carry out assignments and meet our legal obligations.

The processing is based on GDPR Article 6(1)(b) (contract, when you yourself are a party to it), (f) (legitimate interest in customer contact, follow-up and secure operation) and (c) (statutory accounting).

You provide information voluntarily, but we need contact details to be able to reply.

Sharing and storage

We share only the necessary data with our IT and service providers, our accountant and relevant partners.

To read and sort enquiries and draft replies we use an AI assistant built on Claude from Anthropic (USA). It makes no decisions about you – we do.

Some providers may process data outside the EEA. Such transfers are to be protected by the EU–US Data Privacy Framework or approved standard contractual clauses. Contact us for more information and a copy of the relevant safeguards.

Enquiries are normally kept for up to 3 years after the last contact. Customer and service data are kept for as long as necessary to follow up the agreement or legal claims. Accounting records are normally kept for 5 years after the end of the financial year.

Cookies

We do not use cookies for marketing or tracking. The website has anonymous visitor statistics and technical protection against spam.

Your rights

You can ask for access, rectification, erasure or restriction of processing. You can also ask for data portability when the conditions are met.

You can object to processing based on legitimate interest.

Contact info.fjern-dette@teren.no. We normally reply within one month.

You can complain to the Norwegian Data Protection Authority (Datatilsynet).